A veterinarian in your living room within 15 minutes.

FirstVet vets can help you decide whether a visit to your vet is necessary, or if your pet can be treated from home. During your video call with your FirstVet vet, you will get advice, simple treatment recommendations or a referral to a local veterinary clinic for more serious issues. FirstVet can help you and your pet avoid unnecessary trips to the vet.

✔ Free with our pet insurance partners
✔ Advice, treatment or referral to a local clinic
✔ Open 24 hours a day, 7 days a week

How do I make a vet visit with FirstVet?


1. Download the FirstVet app in the App Store or Google Play. Register an account with your email and mobile phone number.

2. Once you have created an account, you can register your pet in the app. You not only get access to video calls with FirstVet vets when you need them but also access to FirstVet's database of pet health information and our Ask A Veterinarian text service.

3. We will send you a text message reminder before your video call starts. Open the app at your selected time to talk to your FirstVet vet.

4. After your video call, we will send you the consultation notes from your vet including their advice and treatment recommendations

FirstVet is free with selected pet insurance providers, how does that work?

Thanks to partnerships with pet insurance providers, FirstVet is often free to use. You can get immediate access to video call advice from experienced, UK registered vets. FirstVet vets can provide simple treatment recommendations, advice, or a referral to your local vet clinic if your pet needs it. FirstVet can help you and your pet avoids unnecessary trips to the vet.

Read more about FirstVet's insurance partners here.

Meet our veterinarians

Dr Jessica May

Dr Jessica May

Jessica qualified from the Royal Veterinary College, London in 2012, where, prior to studying veterinary medicine she also graduated with a bachelor’s degree in Veterinary Sciences. Before joining FirstVet Jessica worked in mixed practice and equine practice. Most recently she worked at an equine hospital on the Welsh borders. She is particularly interested in internal medicine and wound healing, as well as veterinary business and innovation.

Dr Emma Bower

Dr Emma Bower

Emma qualified from the University of Liverpool in 2007. Prior to vet school she graduated with a 1st class honours degree in Zoology. Emma worked in mixed practice for two years before becoming a locum Veterinary Surgeon. Her main areas of interest are geriatric dogs and cats, especially chronic pain in dogs and rehabilitation of dogs either due to age changes or due to trauma. She has plans to undertake further studies in canine and feline behaviour. Emma joined FirstVet UK in March 2019, and has her own pack of three dogs.

Dr Eve Hanks

Dr Eve Hanks

Eve graduated from the University of Edinburgh vet school in 2011 and has since worked with farm animals, horses and companion animals. She recently completed a PhD at the University of Glasgow and now combines her work at FirstVet with clinical pathology for Scotland’s Rural College. She has a keen interest in medicine and in parasitology.

Download the FirstVet app