FirstVet is your resource for every-day questions about your pet’s health as well as prescriptions (depending on your state). By connecting with a licensed veterinarian, you’ll get professional advice about the best possible care for your pet. Our consults last 15 minutes and can be booked directly through our app.

How Our Service Works

Once you register and add your pet, you may select one of the symptoms from our "Reception View". You'll be able to instantly chat where you'll be able to relay additional information. From there, we can schedule a video consult to further assist you.

Make sure to have your pet close by during the video call. Your vet will want to say ‘hello’ and make a more thorough assessment if necessary.

Advice, Treatment Recommendations, or Referral

Following your video call, you’ll receive a copy of your vet’s notes and recommendations. Your pet’s medical record will be saved for future reference. If your pet is referred to a local veterinary clinic or emergency hospital, we’re happy to send them an email copy of your pet’s records if needed.

About Our Veterinarians

All FirstVet veterinarians are licensed to practice in the US and have a minimum of five years of clinical experience. We perform ongoing training with our vets to ensure you receive the best care possible.

Cancelling Your Consultation

You can cancel your video call up to 60 minutes before the time of your appointment. You can do this yourself by selecting your appointment in the "My Appointments" tab of the FirstVet app. You can also contact us at support-us@firstvet.com if you need to cancel or reschedule.

Deleting Your Account

To delete your FirstVet account, please contact us via email at support-us@firstvet.com. Please note that some data related to any of your previous FirstVet consults may be retained in accordance with our privacy policy. Our privacy policy is available at firstvet.com/us/privacy-policy.