Support
Have a question, comment or issue?
Contact us at support-us@firstvet.com, or at nationwide@firstvet.com if you are a Nationwide insurance customer.
A note about prescription medications and prescription refills:
FirstVet is unable to provide prescription services in any state other than New York, New Jersey, and Virginia. When performing telehealth services, medical professionals must comply with the laws and regulations in the state in which they are licensed. In order for a veterinarian to legally prescribe or refill medications, there must be an established veterinarian-client-patient-relationship (VCPR). In order to establish a VCPR, the veterinarian must have performed a thorough hands-on physical exam of the patient within the past 12 months.
Without an established VCPR, your FirstVet veterinarian will not be able to prescribe medications. Please contact your pet’s regular veterinarian if you need to order or refill a prescription. If your regular vet only prescribed a small amount of medication, your pet should likely be re-evaluated before the treatment can be safely extended. Unfortunately, a video consult cannot replace this type of assessment.
FirstVet has temporarily stopped issuing new prescriptions in the states of New York, New Jersey, and Virginia. The prescription environment using telemedicine is constantly changing and as we examine how to offer you the best service and experience, we are currently only issuing refills for those clients with an established VCPR in NY, NJ, and VA.
Accessibility:
If you are having trouble accessing the VetHelpline app, please contact us at +1 312-757-6146 or nationwide@firstvet.com