Support
Have a question, comment or issue?
Contact us at support-us@firstvet.com, or at nationwide@firstvet.com if you are a Nationwide insurance customer.
A note about prescription medications and prescription refills:
Prescription availability depends on state and eligibility. Depending on where you are located and your pet’s individual circumstances, the veterinarian may be able to prescribe medication following a video consultation.
Prescribing is subject to state laws and veterinary regulations, and not all medications or conditions are suitable for treatment through telehealth. The veterinarian will assess whether a prescription can legally and safely be provided based on your pet’s needs.
If a prescription cannot be provided, the veterinarian can advise you on appropriate next steps, which may include an in-person examination or additional testing at a local veterinary clinic.
Accessibility:
If you are having trouble accessing the VetHelpline app, please contact us at +1 312-757-6146 or nationwide@firstvet.com