Viimeksi päivitetty: 2021-09-10
Itämerenkatu 5, 00180 Helsinki, carries out the processing of
personal data relating to persons using FirstVet services (“you",
FirstVet processing of personal data complies
with the Universal Data Protection Regulation (EU) 2016/679 ("Data
Processing of personal data when using
FirstVet services is based on an agreement with you, the registered
person. Treatment also takes place to comply with legal obligations
under law and authority decisions.
FirstVet processes your personal information
when it is necessary to perform in agreement with you. FirstVet has to
process personal data in order to deliver the services and products that
FirstVet offers and therefore you can not be a customer at FirstVet
without processing your personal information.
Your personal information is used for billing,
information and delivery of products, performance of services and
contact with you as a customer. Personal data is also used to make your
animal's records available to you.
FirstVet processes your personal information
in the manner required to comply with obligations that concern FirstVet
according to government decisions and laws, such as, for example, Law.
(2009: 302) on animal health activities and the Bookkeeping Act (1999:
FirstVet will also process your personal
information to post you with relevant information about your account and
about services we can offer, as well as other useful information for
you as a pet owner.
A personal data is all information that can be
linked to a living person. FirstVet collects and processes various types
of personal data in the course of its business, depending on how you
claim our service and the insurance company to which you are affiliated.
The following personal information will FirstVet collect from you when you use FirstVet services:
If you contact FirstVet Customer Service for
assistance with a case or for refund, the case will require FirstVet to
process your personal information. Personal data processed in the
context of customer service may include:
FirstVet may also collect certain personal data from sources other than yourself:
FirstVet's service is technically complicated and
requires that we cooperate with and interact with other actors and that
we take the help of developers and suppliers. FirstVet will therefore
help others to process your personal information when it is necessary to
(i) comply with the agreement with you, (ii) comply with law,
constitution or decision. The following types of recipients may be
FirstVet treats as much of its data as possible
within the EU / EEA. If data is transferred to be processed by a
supplier or subcontractor outside the EU / EEA and / or countries with a
decision of the EU Commission on adequate protection, the recipient has
always entered into contractual terms that ensure that the recipient
maintains a level of protection comparable to the EU / EEA. FirstVets
personal information services in the United States are certified
according to the Privacy Shield partnership.
Personal data is retained for as long as necessary
to fulfill the purposes described above. This means that most personal
information about you will be deleted automatically after a statutory
filing period has expired or your account with FirstVet has been
FirstVet maintains data contained in records for
five years from the last assignment entered into the journal.
FirstVet is required by the Bookkeeping Act (1999:
1078) to keep certain personal data, eg. those appearing in invoices
and similar accounting documents for seven years. Personal data retained
for accounting purposes will only be used for that purpose.
Information about you linked to your user account
on FirstVet.com will be retained as long as your account is open. You
can choose to close your account and FirstVet will delete your
information when they do not need to be retained for other purposes, as
Personal data is erased or personalized when the
data no longer needs to be retained. Individuals mean that the
information can no longer be used to identify a person.
Before the data is used as a basis for statistics
and product development, they are personalized and aggregated, meaning
they can no longer be linked to you, either by FirstVet or by anyone
else. The information no longer contains personal information.
When FirstVet performs a burst of personal data,
this can not be revoked / restored and when the thinning has been
carried out, no person can be associated with the remaining information.
FirstVet takes the appropriate technical and
organizational measures to protect the personal data processed in
accordance with Section 2 of the Data Protection Regulation as a person
responsible for personal data. FirstVet has specific internal guidelines
and processes to address information security issues and to prevent and
If your personal information is covered by an
incidental security incident (so-called "personal data incident"),
FirstVet will contact you in accordance with the Data Protection
text files stored on the visitor's computer and which allow you to
follow what the visitor does on the website.
There are two types of cookies:
for statistics and for the purpose of enabling advertising. firstvet.com
contains cookies that note your visit to the website to implement
advertising on other websites.
No identification information, such as email or name, is saved about visitors through cookies.
The visitor may choose not to accept cookies by
turning off cookies in their own browser's security settings.
The visitor can also set the browser so that he or
she receives a question each time the site tries to place a cookie on
the visitor's computer. Through the browser, previously stored cookies
can also be deleted. See the browser's help pages for more information.
The National Post and Telecom Agency, which is the
supervisory authority in this area, provides further information about
cookies on its website (http://www.pts.se/).
FirstVet users have the opportunity to read and
access their animal records. In your user account you can log in, see
your visits and the veterinarian's conclusions, diagnoses and possible
You are entitled to withdraw consent for a
particular treatment without charge without prejudice to the legality of
the treatment before withdrawal. For example, you may have chosen to
agree that FirstVet will contact you with newsletters and other
mailings. You can then choose to unsubscribe by following a link in
You are entitled to request that treatment be restricted to storage and object to treatment.
You may also request a registry extract, in
electronic format or on paper. FirstVet will compile information about
how your personal information is processed and send it to you, usually
within a month.
You are entitled to request that FirstVet correct
personal information that you consider incorrect and to provide
additional personal information (in specific cases) if you believe that
the personal information FirstVet has treated has given you an incorrect
You have the right to request that FirstVet delete
your personal information. FirstVet will then delete personal
information that FirstVet does not have to preserve to fulfill legal
obligations. FirstVet will continue to process personal data in some
other cases, including when personal data must be processed to fulfill
an agreement with you. FirstVet will always respond to you and explain
his views on what personal information FirstVet is entitled to continue
You always have the right to file a complaint with
the Authority, the Data Inspectorate (under name change to the Privacy
If you wish to request a registry excerpt, revoke a
consent, or correct / delete an assignment, please turn to: firstname.lastname@example.org
Pricacy policy updated: 2018-05-21