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FirstVet UK (“We” or “FirstVet”) is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.
Measures to support accessibility
FirstVet currently implements the following measures to ensure accessibility of our website and mobile application:
FirstVet is committed to implementing the following measures to ensure accessibility of our website and mobile application:
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Our website and mobile application are partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standards.
Contact information and feedback
We welcome your feedback on the accessibility of our website and mobile application. Please let us know if you encounter accessibility barriers on our website or mobile application, or if you would like to register with us as a vulnerable customer, by contacting us at:
We aim to respond to feedback within 1 business day of receipt.
Compatibility with browsers and assistive technology
Our website and mobile application are designed to be compatible with the following assistive technologies:
Our website is designed to be compatible with the following browsers:
Our mobile application is designed to be compatible with the following devices:
Accessibility of our website and mobile application relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
These technologies are relied upon for conformance with the accessibility standards used. Our website uses Cascading Style Sheets (CSS) to control all presentation and layout so that content is structured and easily accessible via assistive devices.
Our website works with a variety of modern web browsers. You can resize the text, change the font, and change the colours used. There are more useful hints and tips available at the BBC My Web My Way site.
Limitations and alternatives
Despite our best efforts to ensure the accessibility of our website and mobile application, there may be some limitations. Below is a description of known limitations. Please contact us if you observe an issue not listed below.
Known limitations for our website and mobile application include:
We are committed to resolving all known accessibility limitations on our website and mobile application or implementing acceptable alternatives.
Current assessment approach
FirstVet assessed the accessibility of our website and mobile application by the following approaches:
Future assessment approach
FirstVet is committed to assessing the accessibility of our website and mobile application by the following approaches:
We aim to respond to accessibility feedback within 1 business day of receipt, and to propose a solution within 3 business days.
This accessibility statement was issued on December 10, 2019.