When booking, choose a time that suits you. You enter your pet's details, describe your pet's issue and upload any relevant photos. You're then ready to go! We confirm the consultation and you can pay by credit card, or with Apple/Google Pay.
Before your appointment begins, our veterinarian will review the data and photos you have submitted. At the time you have selected, the veterinarian will start the video call. All contacts and medical records are encrypted and secure.
On the time of your scheduled appointment, open the FirstVet app. When the vet calls you, click the button to start the video call.
Our video chat consultations mean that everything is recorded for you. We give you the transcripts and medical journals so you always know what the plan is. Your pet's medical record is saved for future meetings. If our veterinarian concludes that your animal needs additional care, you will be referred to your local veterinary clinic. FirstVet is completely independent and has a nationwide catalogue of veterinary clinics, so you can always meet the right veterinarian as soon as possible.