About FirstVet

FirstVet is an independent digital veterinary service that offers video consultations to pet owners for advice and guidance on their pets - wherever you are.

FirstVet is a dedicated 24-hour service for those times when you need a vet near you for your pet. Are you unsure whether a visit to your veterinary clinic is necessary? If you need professional advice, or you are not sure if a vet is open nearby, you can book a consultation with one of our FirstVet vets.

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Who are we?

FirstVet started in 2016 in Sweden and has since launched across Scandinavia and the UK, as well as in Germany and the USA. FirstVet launched its UK online veterinary service in April 2019. We have been growing ever since and have helped more than 500,000 pets.

Our video vet service is staffed by experienced UK-registered veterinarians, who provide triage and advice, and if necessary, refer the owner and their pet to a physical veterinary clinic. Our service runs 24 hours a day and 7 days a week, so whether you are at home, at the park, or hiking in the mountains, our vets are here for you and your pet.

FirstVet is completely independent of other veterinary practices and companies. Our advice and guidance are based solely on the needs of your particular animal. If you have a dog, cat, rabbit, bird, rodent or fish, you can get help from FirstVet.

When we recommend that a pet goes to the clinic, we always recommend that they go to their registered practice in the first instance. We work with all veterinary practices and animal hospitals across the UK, including emergency vet clinics out of hours. If necessary, we can direct owners to their nearest local vet clinic using the Royal College of Veterinary Surgeons ‘Find a vet’ tool.

After their consultation, owners receive a written summary of the consultation. If a pet needs to visit the vet, the animal's information is emailed to the clinic ahead of the visit.

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Video consultations are included in many pet insurance policies

Our partnerships with twelve British pet insurance companies enable owners, who have a pet insured with one of our partners, to use FirstVet free through their policy.

FirstVet provides you with professional advice, tailored to your pet, as an alternative to ‘Dr Google’. Before a possible visit to a veterinary clinic, you can get advice on how to treat a problem at home or get an independent referral to a veterinary clinic if further investigation or treatment are needed.

Read more about prices and our agreements with insurance companies here.

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Our vets

All our veterinarians are friendly, experienced and UK registered. Meet our vets!

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Frequently Asked Questions - FAQ

Here you can read the most common symptoms and pet health questions, such as vomiting, diarrhoea, skin problems, first aid, nutrition and behaviour.

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How to use FirstVet

FirstVet is your digital vet. To book an appointment, you need to download the FirstVet app in the App Store or Google Play and set up your FirstVet account. You can create an account with your email address and mobile phone number. Here are a few steps to help you register.

Once you have registered your pet(s) in our app, you always have a vet on hand. Our news emails are sent twice each month with links to useful articles on everything you need to know about your pet.

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Media

For all media enquiries, please contact Deliberate PR: FirstVet@deliberate-pr.com

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When should I contact a vet?

You can always book a video call with a vet at FirstVet if you have questions or concerns about your pet. Book an appointment with one of our vets for an initial assessment and advice about how to proceed!”

Emergencies

Important information: if you suspect that your animal has an emergency, such as poisoning, seizures, heavy bleeding, or a large wound, please contact your nearest physical veterinary clinic immediately. In these cases, it is important to get advice as quickly as possible. Please do not wait for a consultation with FirstVet. Treatment must not be delayed.

Prescription medication

Please note that FirstVet does not provide prescription medication. Please contact your registered veterinary clinic for specific questions about your pet’s medication, prescriptions and repeat prescriptions.

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