In the UK, FirstVet is free to use for customers of our insurance partners. Insurance partner customers can use FirstVet to make video calls with experienced, UK registered vets from their smartphones. FirstVet vets can offer simple treatment recommendations, advice, or referral to a local vet clinic.
✔ Bought By Many
✔ Emerald Pet
✔ Insure Your Paws
✔ Sterling Pet Solutions / Costco
Do I have to pay a deductible?
No, if you are insured with one of our insurance partners, FirstVet is free to use
Will it affect my premium?
No. Using FirstVet will not affect your premium
Can FirstVet replace my regular vet?
No. FirstVet should be seen as a complement to, not a replacement for in-clinic care. We are actively working with the veterinary industry to make sure all pet owners have access to the best vet care, whenever wherever they need it.
For those with pet insurance
If your pet is insured with one of our insurance partners, calling FirstVet is free. You automatically receive access to free video calls when you add your pet to the FirstVet app.
For those without pet insurance
If you do not have pet insurance with one of our partners, our regular video call rates apply.
✔ Available 24 hours a day, 365 days a year
✔ Weekdays 9 am to 6 pm: £24
✔ Out of hours: £36