FAQs

Having problems logging in? Wondering if we can print prescriptions? Here you can find frequently asked questions and answers about us and our services.

FirstVet is a digital vet service that offers video appointments to pet owners for advice and guidance. Video calls with our vets are well suited for non-urgent diseases and illnesses, behavioural issues or when you are unsure whether the trip to the vet clinic is necessary.

During the video call, our vet will ask questions about your pet's symptoms and can also see and make specific assessments of your pet on the video call. The vet will then advise you on how to proceed. If your pet's problem can be treated at home, you will be given treatment advice.

If your pet needs further examination by a physical vet. In that case, we can help you assess how urgent it is and, if necessary, refer you to the appropriate clinic, depending on your location.

You can use our service via our app or through the web browser on your computer. We recommend that you use our app as it will be easier for you to show your pet to our vet if necessary.

The FirstVet app is available for iPhone, iPad and Android. Download the app in the App Store or on Google Play.

You can also use our service via a computer however, you must have a working webcam and microphone. We recommend you use Chrome or Firefox web browsers, both browsers are free. You can easily download and install them on your computer by following any of the links above.

The service is well suited for non-urgent illnesses and diseases, behavioural issues or when you are unsure whether the trip to the vet clinic is necessary. If your pet is seriously ill or injured, you should always seek vet care immediately.

All our vets are friendly, experienced and UK-registered. Meet our vets!

In the UK, video calls are covered by most major pet insurance policies. Find out who are insurance partners are.

If you do not have pet insurance with one of our partners, our regular video call rates apply.


Regular rates:

✔ Weekdays 9 am to 6 pm: £24

✔ Out of hours: £36


A video meeting with one of our vets lasts up to 15 minutes, depending on the case. A video meeting with a specialist or behavioural expert can vary in time but usually, you book a 30-minute meeting.

Personal data and information about bookings are treated confidentially per the Personal Data Act. We store the vet's notes for the pet’s medical record, just like at a regular vet visit.

FirstVet has mapped all UK veterinary clinics and can always refer your pet to the right specialist, completely independently.

You cancel your video call by clicking on "My cases" and then clicking on Cancel. If there are less than 60 minutes left until your booked call, please contact customer service.

Please note that FirstVet does not provide prescription medication. Please contact your registered veterinary clinic for specific questions about your pet’s medication, prescriptions and repeat prescriptions.

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