LV - unlimited free visits

As an LV customer, consultations with FirstVet for health conditions covered by your policy are free.

FirstVet is included in your pet insurance from LV

As an LV customer, consultations with FirstVet for health conditions covered by your policy are free. FirstVet can also give you advice about all aspects of your pet's health and wellbeing, including preventative care and nutrition.

✓ Included for free with your insurance policy

✓ FirstVet is open 24/7, 365 days per year

✓ 65% of cases are solved at home

Who are LV?

LV is a leading financial mutual in the UK with experience that goes back to 1843. LV is one of the UK's largest personal lines insurers, with more than 7 million customers. LV's goal of growing customer value is underpinned by its vision to be Britain’s best-loved insurer, offering a huge range of general insurance products, from pets to home, car to travel

Visit LV

How it works

1. Book an appointment

Download our app, register your pet and describe your pet's symptoms. Choose a time that suits you.

2. Consult with a vet via video call

Get advice from an experienced FirstVet vet through a video call. You’ll get a reminder by text shortly before the video call starts.

3. Get the journal to your email

After your consultation with the vet, you’ll get an email with the full record of your pets symptoms and the vet's recommendation.

LV Customer Reviews

Sylwia and Haig

Sylwia and Haig

It was great! The veterinarian was very helpful and gave me loads of good tips which reassured me. Haig was sadly bitten by a tick which caused an infection after it was removed. The poor soul still has swelling but that doesn't stop him from eating everything in sight.

Daniel and Millie

Daniel and Millie

Great 1st experience. Very helpful and reassuring. Millie was looked over and I was very happy with the advice and time given.

Lisa and Regi

Lisa and Regi

Really great experience getting some help/advice for our unwell puppy Regi. The vet we had was Dr Jennifer Brazier. She was really lovely giving us lots of advice on what to do & when a visit to our own vet might be appropriate. This is such a great service!

With FirstVet, the vet clinic and pet shop are only one tap away. Get fast advice, trusted care and the right pet supplies – every day, all year round.


25 Horsell Road


N5 1XL