Napo - unlimited free visits

As a Napo customer, consultations with FirstVet for health conditions covered by your policy are free.

FirstVet is included in your pet insurance from Napo

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Book a consultation

As a Napo customer, consultations with FirstVet for health conditions covered by your policy are free. FirstVet can also give you advice about all aspects of your pet's health and wellbeing, including preventative care and nutrition.

✓ Included for free with your insurance policy

✓ FirstVet is open 24/7, 365 days per year

✓ 65% of cases are solved at home

Who is Napo?

Napo is a brand new pet insurer with the sole purpose of helping pets live happy, healthy lives. Napo provides a transparent, end-to-end digital service to ensure pet owners and veterinary clinics have more time to look after pets.

Visit Napo

How it works

1. Book an appointment

Download our app, register your pet and describe your pet's symptoms. Choose a time that suits you.

2. Consult with a vet via video call

Get advice from an experienced FirstVet vet through a video call. You’ll get a reminder by text shortly before the video call starts.

3. Get the journal to your email

After your consultation with the vet, you’ll get an email with the full record of your pets symptoms and the vet's recommendation.

Book an appointment